![]() ![]() You should have written documentation indicating such. If you were in a store especially in a third party retailer this is harder to prove your fees will be waived. How and where was your account setup? Did you go online or was it through a store? I know activation fees can some times be waived online, but they might still show up on the first bill with a bill credit occurring on the next bill. Verizonwireless customer service is horrible and they sales department are frauds. Ive been a VerizonWireless customer since 1 July 2020, and have regretted leaving ATT wireless. Either they will put you on hold then hang up or they will act like they can’t hear you then hang up. ![]() This is what Verizonwireless does every time you have a dispute with them, they will end the call with you. One representative says you have to talk to Finance department, then they say you have to talk to Customer Care first. After 2 hours of getting passed back and forth from representatives. Today, Augmy cell service is disconnected for past due amount. On my end On the myVerizon app I see my first bill is now due on 19 Aug as discussed. He said, in the meantime I will push your initial bill to the next month billing cycle, with a new due date of 19 August 2020, so he could review my account. When I called in to dispute the charges, the representative could see my data plan should of been $55 and he had to review the conversation me and the initial representative had to see if the activation fees waived was promised. When setting my account up I was told my activation fees would be waived and my data was $55 per line and not the $65 my first bill had on it. ![]() After, reviewing my first month bill I see I was charged $120 for activation fees ($40 per line) and an extra $10 on my data plan package per line. ![]()
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